Mouse Felt Ornament - Black/Colours

Refund Policy

Despite my best efforts, a product may arrive damaged or broken. In such cases, I have implemented the following policy to ensure a hassle-free resolution:

1. Reporting Damaged or Broken Items:

If your purchase arrives in a damaged or broken condition, please follow these steps within 7 days of receiving the item:

2. Contact Us:

• Send an email to audreysartstudios@gmail.com with the subject line "Product Damage Refund Request."
• In the email, include your order number, full name, and contact information.

3. Provide Proof of Damage:

• Attach two (2) clear, high-resolution JPG photos of the damaged or broken product to the email. The photos should clearly show the extent of the damage.

4. Wait for Confirmation:

• Once I receive your email with the required information and photos, our customer support team will review your request.

5. Refund and Replacement:

• If your claim is approved, I will issue a full refund for the purchase price of the damaged or broken item, including any shipping fees you paid.

6. Additional Information:

• Please retain the original packaging and any damaged or broken items until your claim is resolved, as we may require further information.
• I aim to process refund requests promptly, but please allow up to 14 business days for processing and resolution. I am a one woman show and things may take a little more time than I would like.

Important Notes:

• I reserve the right to request additional information or documentation to assess your claim accurately.
• This policy applies only to products damaged during shipping or due to manufacturing defects. It does not cover damage caused by mishandling or misuse after delivery.

I really value your patronage and I dedicated to providing a seamless shopping experience. If you have any questions or concerns about this policy, please do not hesitate to contact me at audreysartstudios@gmail.com.

Sincerely,

Audrey Burm

Proprietor and Creator of

Audrey Burm

audreysartstudios@gmail.com

 

Shipping Policy

1. Shipping Methods and Times:

• I offer standard and expedited shipping options.
• Estimated delivery times are provided at checkout.
• Delivery times may vary based on location and product availability.

2. Order Processing:

• Orders are typically processed within 2-3 business days.
• You will receive a confirmation email with tracking information once your order ships.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• I may offer free shipping promotions periodically.

4. Returns and Exchanges:

• Review our Return Policy for information on returns and exchanges.
• Please inspect your order upon delivery and report any issues within 7 days.

7. Shipping Delays:

• Occasionally, unforeseen circumstances may cause shipping delays.
• I will notify you of any significant delays and provide updates.

8. Contact Me:

• If you have any questions or need assistance, please reach out to me at audreysartstudios@gmail.com.